Frequently Asked Questions
Welcome to AbodeLuxe at your service. Here you will find the answers to the most common questions about our Maison and your online experience. For any other inquiries, we invite you to contact our Client Advisors through our online form.
About AbodeLuxe
Is AbodeLuxe a French brand?
Yes, AbodeLuxe is a Maison that embodies the highest standards of French luxury and craftsmanship. Since its founding, it has been illuminating the art of living with its exceptional creations, combining heritage with contemporary design.
Where are AbodeLuxe products made?
Our collections are the result of the finest French craftsmanship. Each piece is meticulously crafted in our workshops, perpetuating unique savoir-faire passed down through generations.
Does AbodeLuxe have boutiques?
AbodeLuxe has a network of exclusive boutiques in the most prestigious cities around the world. To find the boutique nearest you or to learn about the unique experience of visiting a Maison, we recommend using the boutique locator on our site.
My Orders & Payment
How can I place an order?
Orders can be placed easily and securely on our website abodeluxeshop.com. Simply browse our collections, add your desired items to your cart, and follow the checkout process. Our Client Advisors are also available to assist you with your purchase.
What payment methods are accepted?
We accept all major payment cards, including Visa, Mastercard, and American Express. We also offer secure payment options via bank transfer for certain regions. All transactions on abodeluxeshop.com are processed on our secure payment platform.
Can I modify or cancel my order after it has been placed?
We strive to process orders quickly to ensure prompt delivery. If you need to make a change or cancel your order, please contact us immediately through our online form. We will do our best to accommodate your request, but we cannot guarantee changes once the order has entered the preparation stage.
Products & Personalization
Do you offer a personalization service?
Yes, AbodeLuxe is delighted to offer a personalization service on a selection of its creations. You can add a unique touch to your piece, making it a truly special and one-of-a-kind item. The available personalization options will be specified on the product page.
Are your products presented in a special box?
Every AbodeLuxe creation is presented in our iconic, luxurious packaging, designed to protect and enhance your object. It offers a complete and memorable unboxing experience, whether for yourself or as a gift.
After-Sales & Care
What is the warranty on AbodeLuxe products?
All AbodeLuxe creations are guaranteed against any manufacturing defect. This guarantee reflects the confidence we have in the quality and durability of our craftsmanship.
How should I care for my AbodeLuxe piece?
To preserve the beauty of your AbodeLuxe creation over time, we recommend following the care instructions included with your product. For specific advice on cleaning and maintaining your piece, our Client Advisors are happy to provide their expert recommendations.
Can my AbodeLuxe piece be repaired?
Yes, AbodeLuxe ensures the longevity of its creations through its after-sales service. If your piece requires restoration or repair, you can submit a request via our online form. Our expert craftsmen will assess the possibility and conditions of the intervention to restore your object to its original splendor.